Privacy Policy

How we collect, use, and protect your personal information.

Last updated:

1. Data Controller

The data controller responsible for your personal data is:

Ligamentsligamen
Brookdale Farm, W Chiltington Ln
Billingshurst RH14 9EA
United Kingdom
Email: assist@ligamentsligamen.world
Phone: +44 1403 740128

2. Scope of This Policy

This Privacy Policy applies to all personal data collected through the website ligamentsligamen.world and any related communication channels operated by Ligamentsligamen. It describes what data we collect, why we collect it, how we use it, and your rights under applicable data protection laws in the United Kingdom, including:

  • the UK General Data Protection Regulation (UK GDPR), as retained in UK law;
  • the Data Protection Act 2018 (DPA 2018); and
  • the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR), where relevant to cookies and electronic marketing.

Where we refer to “GDPR” in this policy, we mean the UK GDPR unless otherwise stated. References to Articles are to the UK GDPR.

3. Personal Data We Collect

3.1 Data You Provide Directly

When you use our contact form, we may collect:

  • Your name
  • Your email address
  • The content of your message
  • Your consent to data processing

3.2 Data Collected Automatically

When you visit our website, we may automatically collect:

  • IP address (anonymised where possible)
  • Browser type and version
  • Operating system
  • Referring URL
  • Pages visited and time spent on pages
  • Date and time of access

3.3 Cookie Data

We use cookies and similar technologies as described in our Cookie Policy. Cookie preferences are stored locally in your browser via localStorage.

4. Purposes and Legal Bases for Processing

Under the UK GDPR and DPA 2018, we must have a lawful basis for each processing activity. We process your personal data for the following purposes:

  • Responding to enquiries — to reply to messages submitted via our contact form. Legal basis: your consent (Article 6(1)(a) UK GDPR), given when you tick the consent box before submitting the form.
  • Website functionality — to ensure the website operates correctly, including storing your cookie consent choice. Legal basis: legitimate interests (Article 6(1)(f) UK GDPR) in operating a secure, functional website; strictly necessary cookies may also be used under PECR Regulation 6.
  • Analytics — to understand how visitors use our website, only if you consent via our cookie banner. Legal basis: consent (Article 6(1)(a) UK GDPR) and PECR Regulation 6.
  • Marketing — to measure or deliver relevant communications, only if you consent via our cookie banner. Legal basis: consent (Article 6(1)(a) UK GDPR) and, where applicable, PECR Regulation 6.
  • Legal compliance — to comply with applicable laws, respond to lawful requests, and establish or defend legal claims. Legal basis: legal obligation (Article 6(1)(c) UK GDPR) and, where appropriate, legitimate interests (Article 6(1)(f) UK GDPR).

Where we rely on legitimate interests, we balance those interests against your rights and will provide further information on request. You may object to processing based on legitimate interests at any time (see Section 9).

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected:

  • Contact form submissions: up to 24 months from the date of submission, unless a longer retention period is required by law.
  • Analytics data: up to 26 months, anonymised where possible.
  • Cookie consent records: stored locally in your browser until cleared.
  • Server logs: up to 90 days.

6. Data Sharing and Transfers

We do not sell your personal data. We may share data with:

  • Service providers who assist in website hosting, analytics, or email delivery, bound by data processing agreements.
  • Legal authorities when required by applicable law.

If personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place as required by Chapter V of the UK GDPR, which may include:

  • an adequacy decision by the UK Secretary of State or European Commission, where applicable;
  • the UK International Data Transfer Agreement (IDTA) or UK Addendum to EU Standard Contractual Clauses;
  • binding corporate rules or other approved transfer mechanisms.

You may request a copy of relevant safeguards by contacting us using the details in Section 13.

7. Automated Decision-Making and Profiling

We do not use automated decision-making or profiling that produces legal effects or similarly significant effects concerning you. All contact form submissions are reviewed by a person before we respond.

8. Direct Marketing

We do not send unsolicited marketing emails. If we ever contact you for marketing purposes, we will do so only where we have your explicit consent or another lawful basis under PECR and the UK GDPR. You may withdraw consent or opt out at any time by contacting us, and we will honour your request without charge.

9. Your Rights

Under the UK GDPR and DPA 2018, you have the following rights in relation to your personal data:

  • Right of access — request a copy of the personal data we hold about you.
  • Right to rectification — request correction of inaccurate or incomplete data.
  • Right to erasure — request deletion of your personal data in certain circumstances.
  • Right to restrict processing — request limitation of how we use your data.
  • Right to data portability — receive your data in a structured, machine-readable format.
  • Right to object — object to processing based on legitimate interests or for direct marketing.
  • Right to withdraw consent — withdraw consent at any time without affecting prior processing.

To exercise any of these rights, contact us at assist@ligamentsligamen.world. We will respond within one month, which may be extended by a further two months for complex requests as permitted by the UK GDPR.

We do not charge a fee for most requests. If a request is manifestly unfounded or excessive, we may charge a reasonable fee or refuse to act, as allowed by law.

If you are unhappy with how we handle your data, please contact us first so we can try to resolve the matter. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection:

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF, United Kingdom. Website: ico.org.uk. Helpline: 0303 123 1113.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • HTTPS encryption for all data transmitted between your browser and our servers.
  • Access controls limiting data access to authorised personnel.
  • Regular review of security practices and data processing activities.
  • Secure storage of contact form submissions.

11. Children's Privacy

Our website is not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Where changes materially affect how we process your data, we will take appropriate steps to inform you. We encourage you to review this policy periodically.

13. Contact

For questions about this Privacy Policy or our data practices, contact:

Ligamentsligamen
Brookdale Farm, W Chiltington Ln, Billingshurst RH14 9EA, United Kingdom
Email: assist@ligamentsligamen.world
Phone: +44 1403 740128